FEES

Kon-Tiki Medical Centre is a local family-owned Private medical facility. Supporting and employing the locals. Our focus is to achieve healthy communities and deliver quality healthcare for our patients.

Kon-Tiki Medical Centre is glad to be able to participate in boosting our community’s health and wellbeing. All walk-in minor medical and surgical emergencies welcomed.

The Fees charged for each consultation and procedure is at the doctor’s discretion. Billing types relies upon the patient’s medical presentations and services provided at the time of their consultation. Not only time-based-framework. We are not a government funded clinic, not an urgent-care Medicare funded clinic.

The fee schedule listed above is a guide only.

With the rising inflation rates globally, pandemic struggles, staff shortages and the required payroll awards rates for the employees, cost-of-livings and CPI’s (consumer prices index), premises lease, cost of medical consumables, IT and other costs to run the practice. Costs to maintain infrastructure of a small business and with changes in Medicare rebates few times annually, please acknowledge the NEW fee policies from the June 2025.

There will be an Out-of-Pocket charge with all Doctor’s consultations to maintain our facility and our services.

We endeavour to still bulk bill some Medicare funded services for our long-term eligible patients. We bulk bill eligible Annual Health assessments, eligible Heart Health Checks, eligible Chronic Conditions Management for patient with multiple co-morbidities (Asthma, COPD, Arthritis, Diabetes, Cancer patients), eligible Seniors and Veterans Health Assessments, eligible regular patients over 75’s Driver’s Licence medicals, of known regular patients.

The Practice Fees charged for each consultation and procedure is at the individual independent medical practitioners/ your doctor’s discretion. The fair fees for the services provided are utilised towards staff payroll, maintaining medical rooms and services to provide high quality care and medical consultations from our facility.

An extra small fee for dressings and consumables may be charged in variables as per the dressings required, add-on fees from $5 to $10. Treatment room use fees of $20, may be applied, in addition.

If you are sent for an investigation (pathology/ radiology) or to a specialist or allied health professionals for a follow up, please be aware there may be “out of pocket” cost to see them as per to their own practice policies. Please check with the individual company you attend, please find out if there is any cost applied, before using their services.

It is no longer guaranteed that patients with a Concession card, Pensioner, Health Care Card holders, Children, DVA card will always be bulk billed. Although Doctors may provide consult with a discount on fees, at their discretion.

Please consent to comprehension of our fee policies prior to booking appointments. Payments of your consultations are required to be completed at time of your appointment. Please note an extra $20 account/administration/ holding fees will apply if consultation was not pain on the day.

Please use Direct DEBIT card for transactions, to help with your Medicare rebates, if rebate applicable to that consult fee.

We are not a 100% Bulk billing centre.

We are not an online telehealth or insta-script services, or an AI Telehealth platform.

Kon-Tiki Medical Centre has tried to elaborate and explain the fee structure in a fair and transparent manner. Please ask questions, if they still arise, PRIOR to your consult. When booking appointment, you have already consented to the provided comprehensive fees schedule provided.

Inregards to: Last minute Phone/ Emails Sent/ “Quick chat” requests with your doctor

Most medical issues are best dealt with a face-to-face consultation with your GP. Because our doctors are usually consulting with patients in scheduled appointments for the day, they are unable to attend to unbooked/ not on appointment books patient communication/ email requests. We kindly encourage you to schedule an appropriate appointment at your convenient time if you need to discuss issues with your doctor. Medical Centre will not be attending to and will not be able to take responsibilities of all unbooked communications for patients and their doctors. Please book a telehealth consult, if required, however these need to be booked and will be charged in accordance with our fee schedule. If you elect to make a telehealth appointment, please be aware that some conditions may still require a subsequent face-to-face consultation, which will also be charged in accordance with our published fee schedule at the time of consultation on the day.

Prescriptions and Prescription Refills (requests from patient and their pharmacies)

All script requests deem to need an appropriate consultation with your doctor, as this enables your doctor to properly monitor your health and check the medical condition for which the script is being written out by them at that time. These scripts are NOT given out by the medical centre; it is your doctor’s advice for the appropriate medication for your medical condition, for you at that time. Please ensure you and your pharmacy manage your scripts to ensure you don’t run out of your essential prescriptions.

Drugs of dependence prescribing policy

For your safety, our doctors will not prescribe S4 and S8 drugs or drugs of dependence to new patients or new patient on telehealth appointments. Please do not book an appointment with our doctors for seeking S4 and S8 drugs. If you wish to still book the appointment for consult, you will still need to pay the fee to the consultation, and you might not be dispensed with the prescription by the GP at that time.

Medical certificates

Patients need to have a consultation with a doctor to obtain a medical certificate. By law we are not permitted to backdate medical certificates. To avoid further fees and/or delays, if you require a medical certificate, please ask at the time of your in-person consultation.

Referrals

Writing a comprehensive referral takes time which is why a consultation is required. The consultation enables your GP to compile an uptodate medical history and other information about your condition which will help you and your specialist to assist with the continuity of care. A referral letter written by your GP is a legal document that enables you to claim benefits from Medicare, so it is important that you obtain your referral before your specialist appointment. It is illegal to backdate referrals or to write one without first having had a medical consultation with the patient. You may book appointment with any specialist rooms of your choice, your referral letter written by your doctor is there to help with your Medicare rebates and your continuity of care.

Accessing your health records

Patients have the right to apply for access to information held in your health records under the Administrative Access Scheme. To apply for access please request in writing. When seeking access to your health information, you will need to provide evidence of your identity. Specific details on the requirements for evidence of identity, as well as evidence of authorisation (consent) where an application is made by an agent (lawyer/ solicitor) on an applicant’s behalf. Consent procedures to maintain and abide to please.

Decision-making timeframes

Administrative Access applications are generally processed within 20 to 28 business days. An application under the Information Privacy Act 2009 (Qld), we will endeavour to process within 25-28 business days, unless a further specified period has been agreed to by the Applicant. Extensions to the processing time can be applied if the applicant agrees and/or does not pay the RTI and applicable administrative fees.

Accessing other people’s health records

If you want to access someone else’s records (e.g. a relative’s), and you do not have or are unable to obtain their consent, you will need to make an application under the Right to Information Act 2009 (Qld).

Fees and charges to health records requests

There is no fees, for an application for requesting a record, with appropriate patient consent.
There is a Processing and Administration fees. Fees for processing and administration charges for applications are calculated keeping administrative time, IT, insurance, data indemnity and insurance, OAIC regulations and procedures, Workcover and AMA fees in consideration and estimated under the Information Privacy Act 2009 depending on the volume of information required and requested for release.

Please note, health summary, self-formatted in file, is free, does not include progress notes, correspondence and investigations. Please request your pathology, imaging and specialist correspondence directly from the relevant providers to avoid requesting results and specialist correspondence requests from the centre. Allowing you to avoid applicable administrative fees.

The average release of full records at consent and request verification is estimated at around $550 to $750, depending on the individual record size. Depending on size and time spent on collation of files.

Thank you for your understanding and support.

How this GP illustrated Medicare’s four-decade slide

(source) https://www1.racgp.org.au/newsgp/professional/how-this-gp-illustrated-medicare-s-four-decade-sli